Ideart AI Refund Policy

Who this policy covers

Ideart AI (ideart.ai) is run by KEENOCEAN LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States ("we", "us"). This policy applies to every payment made on ideart.ai: monthly and yearly subscriptions, and credit top-ups.

What you pay for

Ideart AI is paid for in credits. A subscription gives you a set number of credits each month for as long as it is active, and credits from a subscription expire at the end of the month they were given for. Credit top-ups are available to subscribers and stay valid for 365 days from purchase. Each image or video you generate uses the number of credits shown before you start it.

Cancelling a subscription

You can cancel at any time from Settings > Billing. Cancelling stops the next renewal; you keep your plan and its credits until the end of the period you have already paid for. We do not charge a cancellation fee.

Refunds within 7 days

If you are not happy with a purchase, you can ask for a full refund within 7 days of the charge, provided none of the credits from that purchase have been used. This applies to a first subscription payment, to a renewal, and to a credit top-up.

Once credits from a purchase have been used, that purchase is not refundable, except where the law where you live says otherwise or where one of the cases below applies.

Failed generations

If a generation fails or is cancelled, the credits it used are returned to your balance automatically. You do not need to ask for them.

Billing errors

If you were charged twice, charged the wrong amount, or charged after you cancelled, we refund the incorrect charge in full, whenever you notice it.

How to ask for a refund

Email support@ideart.ai from the address on your account and include the date and amount of the charge. You can also open a ticket in Settings > Support Tickets.

Approved refunds go back to the payment method you used. Your bank or card issuer may take 5 to 10 business days to show the refund. When a purchase is refunded, the credits it added are removed from your balance.

Chargebacks

Please contact us before disputing a charge with your bank; most problems are faster to fix directly. A disputed payment is treated like a refund: the credits it added are removed from your balance.

Your statutory rights

Nothing in this policy limits any right you have under the consumer protection laws of the country where you live.

Changes to this policy

We may update this policy. The date at the top of this page shows when it last changed, and a change never applies to a payment made before it.

Contact

Email support@ideart.ai. By post: KEENOCEAN LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.