Refund Policy
At Ideart AI, we strive to provide our users with the best AI video generation experience possible. We understand that circumstances may change, and you might need to request a refund. Please read our refund policy carefully before making a purchase.
Refund Eligibility
Time Limit
Refund requests must be made within 7 days of your purchase. After this period, we cannot process any refund requests.
Credit Usage
If you have used more than 50 credits, you are not eligible for a refund, regardless of the time since purchase.
Additional Eligibility Criteria
Refunds may also be considered in the following circumstances:
- Technical issues that prevent you from using our services for more than 24 hours
- Billing errors or duplicate charges
- Service outages lasting more than 48 hours
- Failure to deliver promised features or functionality
Non-Refundable Items
The following items are not eligible for refunds:
- Credits that have been used to generate content (over 50 credits)
- Custom services or one-time purchases after delivery
- Refund requests made more than 7 days after purchase
- Accounts terminated for violations of our Terms of Service
- Free trial usage (no charges applied)
How to Request a Refund
If you meet the eligibility criteria and wish to request a refund, please follow these steps:
1. Contact Us
Reach out to our support team at [email protected].
2. Provide Details
Include the following information in your refund request:
- Your account details (email address)
- Order number or transaction ID
- Purchase date
- Detailed reason for the refund request
- Number of credits used (if applicable)
3. Submit Within 7 Days
Ensure your request is submitted within 7 days of your purchase date.
Processing Refunds
Review Process
Once we receive your refund request, we will:
- Review your request within 2-3 business days
- Verify your account details and usage
- Notify you of the outcome via email
Refund Timeline
If approved, your refund will be processed as follows:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Other Payment Methods: 7-14 business days
Refunds will be issued to your original payment method. You will receive a confirmation email once the refund has been processed.
Exceptional Circumstances
We may consider refunds outside our normal policy for:
- Documented technical issues on our end
- Service failures lasting more than 48 hours
- Billing system errors
- Other exceptional circumstances at our discretion
Dispute Resolution
If you are not satisfied with our refund decision, you may:
- Request a review by our management team
- Contact your payment provider for assistance
- Seek resolution through appropriate consumer protection agencies
Changes to This Policy
We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically. The updated policy will apply to all purchases made after the effective date of the changes.
Last Updated: may 1, 2025
Contact Us
For refund requests or questions about this policy, please contact us at:
Website: ideart.ai
Email: [email protected]
We appreciate your understanding and look forward to providing you with excellent AI video generation services.